Archive for the ‘Programming Phone Systems’ Category

Toshiba Phones CTX/CIX Keycode Generation information

Tuesday, June 15th, 2010

Toshiba CIX phone systems increase their functionality using generated key code license upgrades. In order to have these license codes generated, a vendor must submit the following information about the CIX system:

1. What type of System it is – example: CIX40, CIX100, CIX 670, or CIX1200

2. The serial number of the System Processor – This is an 8 digit Alphanumeric beginning with the letter “T”

3. The Software Revision of the CIX that is resident on the system Processor.

4. The MAC address of the processor.

All of this information is easily accessible by your Emanager software, though the location differs depending on weather you are using the Emanager or Network Emanager.

To find the necessary information if you are using Emanager version 5.10 or below, you will find the software revision on the very first page that you see when you connect to the CIX. This will be a Gray screen that has the heading “About Emanager” at the top. This gives both the revision of the Emanager program that you are using (not needed for licensing), and the Software revision of the CIX (needed for licensing).

The rest of the internal information can be found under Advanced configuration / Utilities / Operations / MAC address. you will see headings for both MAC address and Serial number here.

The Easiest way to determine the system type is of course to go look at the cabinet and processor, though you can look in the Advanced configuration / Utilities / Licensing / License info and there is a heading for “System Type”.

Entering maintenance menu of Nortel IP phones

Saturday, May 29th, 2010

When you are working with Nortel IP telephones for use with compatible VOIP enabled Nortel platforms the first thing that must be done is to get into the maintenance mode of the phone in order to establish the correct settings for the phone to connect to your system. This is generally done when you power the phone the first time because the button sequence to enter maintenance must be entered during a specific section of the boot process. There are times, however, when you will need to get back into the maintenance settings in order to change or optimize the functionality of the phone, and though you can power the phone down and up by disconnecting/reconnecting the power supply, it is easier and faster to do it with the re-boot button sequence.

The Nortel IP telephone Re-boot sequence is: MUTE, UP, DOWN, UP, DOWN, UP, MUTE, 9, RELEASE.

Changing the time on a Norstar Phone System

Saturday, May 29th, 2010

How to change the time on their Norstar Phone System.  The instructions are very easy and written below.

The programming needs to be done from a Norstar T7316E, Norstar M7310 or Norstar M7324.  If you require any of these phones has them all in stock.

To get into programming please do the following:

  1. Locate the  Feature Button (or Button with the Nortel Logo)
  2. Press Feature **266344 (The Star button is under the 7)
  3. The display will ask for a password.  Enter 23456
  4. You will see Terminals and Sets and two button on the right side of the phone will have lit up.  A button on the left will also have lit up.
  5. The top button on the right that has lit up is going to be labelled as SHOW.
  6. The second button on the right that has lit up is going to be labelled NEXT.
  7. When you see
  8. Press Next 5 times. (Top right button 5 times)
  9. Press SHOW. (Second right button once)
  10. When you see “Hour”, press “Change” on the display
  11. Type in the hour using military time as a 2 digit number.
  12. Press “NEXT”.
  13. When you see “Minutes”, press “Change”
  14. Type in the minutes using a 2 digit number.

That should allow you to change the Time on your Norstar Phone System.

Toshiba CIX Phone System & Emanager Programming

Saturday, May 29th, 2010

In order to Connect to a Toshiba CIX Phone System for programming purposes using Emanager, there are a few pre-programming steps that are necessary.

  1. Remove cover panel(s) from Toshiba CIX.
  2. Mount the  CIX onto backboard
  3. Locate and connect ports and connection points for, Ethernet, MOH, lines, and stations.
  4. Connect Ethernet patch cable to integrated NIC. Cable should be straight if coming from a hub, crossover if straight to laptop or network card.
  5. Connect lines and stations.
  6. Power up the unit.
  7. Reinstall cover panels to the unit chassis.

At least one Toshiba display phone is needed in order to configure IP settings for programming using the Emanager.

  1. On the display telephone, enter programming with command [hold] *#*#1*2*3*  password defaults as 0000. go to program 916
  2. Three buttons will light up. These are locations for IP address, Subnet Mask, and Gateway. Using the speaker key, you must change the IP address to one that is within your network range (or change your range to be compatible with the CIX)
  3. Find a comfortable location to work that has network capability.
  4. Install CTX Emanager onto your workstation.
  5. Make sure your default web browser is Internet Explorer, and that the pop up blocker is disabled.
  6. Double click on the Emanager Icon on your desktop.
  7. the default user name is “administrator”, and its password is available in your documentation.
  8. Open “Emanager Profile”, and click on “Equipment editor”
  9. Create a profile for your system IP address and Community (The default community name is “communityName” (case sensitive) and IP address is whatever you changed it to within your network range.)
  10. Under “Emanager Profile” click on “Classes Setup”
  11. Move the profile from the right “Not Assigned” to the left “Assigned” column.
  12. Open “Select Equipment” and choose your profile.
  13. Click on the connect button, when the system connects Start Programming!

Programming Night Service on a Nortel CICS and Nortel MICS Phone System

Saturday, May 29th, 2010

To immediately redirect calls to the Call Pilot automated attendant, or to an alternate extension,  manually program  a ringing services button on the attendant set. When the button is pressed, the lines will be redirected. Press the button again and they return to normal service.

First you will need to create a ringing group, assign the ringing service to manual control, and assign the attendant extension location to be the control set.

1.    Press feature 985, Write down the extension shown. This is the first port of your voicemail. (for an alternate extension or hunt group, substitute the appropriate DN)

2.    Enter configuration programming in your system

3.    Your display will read TERMINALS & SETS, Press Next until it reads SERVICES

4.    Press Show, The display will read RINGING SERVICES, press Show, The display will read RINGING GROUP.

5.    Enter 001 for the Ringing Group, press Show.

6.    At the SHOW SET prompt, press the SCAN soft key. Extension 221 is assigned to every group by default. UNASSIGN extension 221.

7.    Press Find. At the SHOW SET prompt enter the extension designation which you wrote down at step 1. This is the ONLY extension that should be assigned.

8.    Press Heading until your display reads RINGING GROUP. Press next, your display will read SCHEDULE:NIGHT. Press Show.

9.    Service is defaulted to OFF. Change this setting to MANUAL.

10.    Press Next to confirm that TRUNK ANSWER is at the default setting of YES.

11.    Press Heading until you have returned to SERVICES, press Show, the display will read RINGING SERVICES, press Next until you see COMMON SETTINGS. Press Show.

12.    The display will read CONTROL SETS, press Show, the display will read FOR LINES. Press Show.

13.    Change the control set for every line that you want to be redirected to the main attendant set. This set is where you will program the ringing services button.

14.    Press Release.

15.    Go to the attendant set and press Feature * 3. Press an available button and assign Feature 871. This is now the Ringing Services button.

Norstar callpilot 100/150 Data BACKUP & RESTORE

Friday, May 28th, 2010

The Norstar CallPilot Voice Mail has a utility that allows you to back up Voicemail Data.

It’s always a good idea to back up your Phone systems data and/or voice mail data and configuration periodically, no matter what type of  system you are using. The following is a quick description on how to backup/restore a Norstar Callpilot.

To run the BACKUP/RESTORE utility on a Norstar callpilot 100/150

  1. Install backup restore utility onto your computer desktop from Norstar callpilot CD.
  2. Connect to callpilot using crossover cable to the Ethernet port.
  3. The default IP address of a callpilot is
  4. Make sure that the IP range of your computer/laptop is compatible with the IP range of the callpilot.
  5. Initialize Internet Explorer and type the IP address of your callpilot into the URL field. The callpilot interface should come up with a prompt for the password (the second part of your SM login)
  6. Enter the SM password.
  7. The main callpilot interface menu will come up. Click on OPERATIONS
  8. Click on BACKUP/RESTORE
  9. A screen will open explaining that the callpilot will be placed in a special mode. Click CONTINUE
  10. A new window will open, click CLOSE
  11. Internet Explorer will close. Initialize callpilot BACKUP/RESTORE tool that you installed onto your desktop in step 1.
  12. Set the tool for BACKUP, and input a file name for the backup.
  13. Run the utility

Your Nortel callpilot Voicemail information is backed up and can be restored to the unit the same way, just change the settings in step 12 to RESTORE.

Buying Phone Equipment

Monday, May 24th, 2010

Comtechphones is always looking to buy your old phone system.  Via our sister site we process requests for buying old phone system.  If  you company has recently upgraded their phone system don’t throw the old system away.  Recycle the system by selling it to Comtechphones.  We refurbish the equipment and resell it to customer thereby increasing the life of the product.

If you have a list you would like us to bid on please email it via this form.

Changing the Time on Avaya Partner Phone Systems

Wednesday, May 19th, 2010

Every time Daylight Savings starts or ends we get a lot of people asking us how to change the time on their Partner Phone Systems.  The instructions are very easy and written below.

On the Partner System all programming has to be done from Extension # 10. This is usually the receptionist extension.  Please check the display to make sure that the extension states 10.  If you require a display phone such as the Avaya Partner 18 Display they can be purchased over here.

  1. With the handset on the cradle do the following.
  2. Press the FEATURE button
  3. Enter 00 (Zero, Zero) to get into programming
  4. Press the left intercom key twice. (2 times)
  5. Enter #103 (The # key is located under the 9 key)
  6. Enter the time in a 24 hour format.  HHMM where HH is hours and MM is minutes. (Example 1025 would be 10:25 AM)
  7. Press the FEATURE button
  8. Enter 00 (zero,zero)

The new time will show on your phone system.

If you need any Partner equipment Comtech has them all in stock.

Nortel BCM Phone System Initialization Step Sheet

Saturday, May 8th, 2010

This is an initialization Step sheet that I wrote for a customer that was new to the Nortel BCM platform.

Nortel BCM Phone System Initial installation Step Sheet

Unpack BCM to make sure that you have all needed components.

If the BASE unit is:

    1. A Nortel  BCM 400 – set dipswitches on modules in order to designate the serial bus of the module capabilities, install modules, and power up.
    2. A Nortel  BCM 450 – install modules and Capacity Expansion Card if needed in unit, and power up.
    3. A Nortel  BCM 50 – power up.

Once the unit is booted, connect the Ethernet connection to the OAM port or LAN port that you are using. The IP addresses will be default at this time.

    1. Default for the OAM port of the Nortel BCM 50 and BCM 450 is
    2. Default for the LAN port on the Nortel BCM 50 is
    3. Default for the LAN port on theNorstar  BCM 450 is
    4. Default for LAN 1 on the BCM 400 is
    5. Default for LAN 2 on the BCM 400 is

Connect to your computer. If you do not have, or think that there is a possibility that your Element Manager is out of date, bring up a web browser and enter the appropriate IP address in the URL address field.

The internal BCM web page will come up. The user name and password of this page are the same as the user name and password of the BCM.

Click Administrator options and Download Element Manager. This is an “Install anywhere” Program. Run the program to update (or install) the manager.  (Release 5.0 installs using Java, so be certain to have Java enabled on your computer)

Close the Browser and open the Element Manager.

Create a network element if there is not one available for the appropriate IP address. To do this, go to the “network” button at the top of the screen (or right click on the words “network elements” in the navigation panel), press “Create new Network Element” and input the IP address, User name, and password in the fields provided.

Once the network element exists, click on the IP address in the network element field, input the password, and press connect. ***The first time that you connect to any system, you might get a message stating that the required cartridge is not loaded. This is normal. Load the cartridge.***

You can ignore the “you must change password” message unless it will not allow you to proceed. You can change the password to the same one that the system currently uses – The password that you just used IS a valid replacement password.

Press the OK button on the confirmation screen. This is a programmed field that you will have access to. It can say whatever you choose.

You are now in a programming session. In the Task Navigation Panel you will see two tabs:

    1. Configuration – BLUE – This is where you will do most of your programming. Lines, Sets, Admin access, Resources, etc.
    2. Administration – GREEN – This is where you will locate Alarms, QOS, reset, reboot, update software patches, etc.

Go into the Administration tab to Utilities. Highlight the reset command. Press “Cold Reset Telephony Services” a new field will come up with the region code, system type and Start DN. ***DO NOT PRESS OK IN THIS FIELD UNLESS A BASE CONFIGURATION ASPECT NEEDS TO CHANGE – IT WILL ERASE ALL PROGRAMMING*** press Cancel if all is correct.

Go back to the Configuration tab, and press “system” this will open the menu where you will be able to set the time and date. Set the Time and Date before you do anything else.

Check your key code file to make sure it is loaded. If it is not, press “load file” and direct the system to where you have the key code file saved, and press “open”. It will activate automatically.

Still in the Configuration menu, go to Resources. Press Telephony resources. This is where you will enable any modules and expansions that you have installed for the unit. You can also see the line ports and numbering and DN ports and numbering at this location. You will not be able to enable a digital station module unless you have at least one device attached to the module.

To enable modules if you are working on a:

    1. Nortel BCM 400 – The dip switches dictate which serial bus is in use for each of the MBM units (Base and Expansion cabinet). Change (double click) the module type of each serial bus to the correct type and press Enable.Nortel  BCM 400 does not require a license for an expansion cabinet.
    2. BCM 450 – The modules are enabled in order from bottom (1) to top (4). Change module type accordingly and enable. Dip switches are all factory default (on) in the main cabinet. If you are working with an expansion cabinet the modules are placed according to dip switch settings. BCM 450 Phone System requires a license for an expansion cabinet.
    3. Nortel BCM 50 Phone System – Modules are in expansion cabinets, and all dip switches are set to factory default (on). Connect the expansion cabinets to the expansion ports on the main unit and enable according to installation position. Nortel BCM 50 units require licensing for each expansion.

System is now ready to be programmed.

Welcome to our Website

Friday, April 23rd, 2010

Welcome to our new website.  The website has been redesigned from the ground up and has lots of new features. We aim to constantly improve our website and look forward to providing more information to our customers on the web.

Some of the new changes that you can see are as follows.

New Shopping cart with features that include

1. Wish Lists

2. The Ability to ship to different addresses

3. Better account control

Also on our website there are several products now that have discounts listed.  For instance on the T7316E Phones if you buy 5 or more phones you get an automatic 5% discount.  This has been implemented for several products.

Customers will also have the ability to chat with Comtechphones CSRs during business hours.  Just click on the Live Support button.

Also there will be lots of tips on systems and phones listed on our blogs.  Email if you have any questions or would like any specific solutions.