Archive for the ‘Nortel Networks’ Category

What if my organization is reliant on Nortel’s Business Communication Manager ?

Thursday, October 30th, 2014

comtech ip solutionsNortel finalized termination of operations in the year 2009 and Avaya stepped in to purchase its equipment line. Assets from Nortel’s enterprise voice and data business units that were on the verge of bankruptcy were put up for auction. Avaya went for a $900 million USD bid and won the bid in September 2009. By July, Avaya announced about signing of agreements to purchase the enterprise solutions business for $275 million USD, as a measure to strengthen its foothold in the global business communications vertical.


To support its goal of penetrating the competitive market, Avaya bought equipment supporting data switching and unified communications. These purchases gave Avaya a lead in the market share over market giants including Siemens and Cisco.


Changing the time on a Norstar Phone System

Saturday, May 29th, 2010

How to change the time on their Norstar Phone System.  The instructions are very easy and written below.

The programming needs to be done from a Norstar T7316E, Norstar M7310 or Norstar M7324.  If you require any of these phones has them all in stock.

To get into programming please do the following:

  1. Locate the  Feature Button (or Button with the Nortel Logo)
  2. Press Feature **266344 (The Star button is under the 7)
  3. The display will ask for a password.  Enter 23456
  4. You will see Terminals and Sets and two button on the right side of the phone will have lit up.  A button on the left will also have lit up.
  5. The top button on the right that has lit up is going to be labelled as SHOW.
  6. The second button on the right that has lit up is going to be labelled NEXT.
  7. When you see
  8. Press Next 5 times. (Top right button 5 times)
  9. Press SHOW. (Second right button once)
  10. When you see “Hour”, press “Change” on the display
  11. Type in the hour using military time as a 2 digit number.
  12. Press “NEXT”.
  13. When you see “Minutes”, press “Change”
  14. Type in the minutes using a 2 digit number.

That should allow you to change the Time on your Norstar Phone System.

Programming Night Service on a Nortel CICS and Nortel MICS Phone System

Saturday, May 29th, 2010

To immediately redirect calls to the Call Pilot automated attendant, or to an alternate extension,  manually program  a ringing services button on the attendant set. When the button is pressed, the lines will be redirected. Press the button again and they return to normal service.

First you will need to create a ringing group, assign the ringing service to manual control, and assign the attendant extension location to be the control set.

1.    Press feature 985, Write down the extension shown. This is the first port of your voicemail. (for an alternate extension or hunt group, substitute the appropriate DN)

2.    Enter configuration programming in your system

3.    Your display will read TERMINALS & SETS, Press Next until it reads SERVICES

4.    Press Show, The display will read RINGING SERVICES, press Show, The display will read RINGING GROUP.

5.    Enter 001 for the Ringing Group, press Show.

6.    At the SHOW SET prompt, press the SCAN soft key. Extension 221 is assigned to every group by default. UNASSIGN extension 221.

7.    Press Find. At the SHOW SET prompt enter the extension designation which you wrote down at step 1. This is the ONLY extension that should be assigned.

8.    Press Heading until your display reads RINGING GROUP. Press next, your display will read SCHEDULE:NIGHT. Press Show.

9.    Service is defaulted to OFF. Change this setting to MANUAL.

10.    Press Next to confirm that TRUNK ANSWER is at the default setting of YES.

11.    Press Heading until you have returned to SERVICES, press Show, the display will read RINGING SERVICES, press Next until you see COMMON SETTINGS. Press Show.

12.    The display will read CONTROL SETS, press Show, the display will read FOR LINES. Press Show.

13.    Change the control set for every line that you want to be redirected to the main attendant set. This set is where you will program the ringing services button.

14.    Press Release.

15.    Go to the attendant set and press Feature * 3. Press an available button and assign Feature 871. This is now the Ringing Services button.

Norstar callpilot 100/150 Data BACKUP & RESTORE

Friday, May 28th, 2010

The Norstar CallPilot Voice Mail has a utility that allows you to back up Voicemail Data.

It’s always a good idea to back up your Phone systems data and/or voice mail data and configuration periodically, no matter what type of  system you are using. The following is a quick description on how to backup/restore a Norstar Callpilot.

To run the BACKUP/RESTORE utility on a Norstar callpilot 100/150

  1. Install backup restore utility onto your computer desktop from Norstar callpilot CD.
  2. Connect to callpilot using crossover cable to the Ethernet port.
  3. The default IP address of a callpilot is
  4. Make sure that the IP range of your computer/laptop is compatible with the IP range of the callpilot.
  5. Initialize Internet Explorer and type the IP address of your callpilot into the URL field. The callpilot interface should come up with a prompt for the password (the second part of your SM login)
  6. Enter the SM password.
  7. The main callpilot interface menu will come up. Click on OPERATIONS
  8. Click on BACKUP/RESTORE
  9. A screen will open explaining that the callpilot will be placed in a special mode. Click CONTINUE
  10. A new window will open, click CLOSE
  11. Internet Explorer will close. Initialize callpilot BACKUP/RESTORE tool that you installed onto your desktop in step 1.
  12. Set the tool for BACKUP, and input a file name for the backup.
  13. Run the utility

Your Nortel callpilot Voicemail information is backed up and can be restored to the unit the same way, just change the settings in step 12 to RESTORE.

Buying Phone Equipment

Monday, May 24th, 2010

Comtechphones is always looking to buy your old phone system.  Via our sister site we process requests for buying old phone system.  If  you company has recently upgraded their phone system don’t throw the old system away.  Recycle the system by selling it to Comtechphones.  We refurbish the equipment and resell it to customer thereby increasing the life of the product.

If you have a list you would like us to bid on please email it via this form.

Nortel BCM Phone System Initialization Step Sheet

Saturday, May 8th, 2010

This is an initialization Step sheet that I wrote for a customer that was new to the Nortel BCM platform.

Nortel BCM Phone System Initial installation Step Sheet

Unpack BCM to make sure that you have all needed components.

If the BASE unit is:

    1. A Nortel  BCM 400 – set dipswitches on modules in order to designate the serial bus of the module capabilities, install modules, and power up.
    2. A Nortel  BCM 450 – install modules and Capacity Expansion Card if needed in unit, and power up.
    3. A Nortel  BCM 50 – power up.

Once the unit is booted, connect the Ethernet connection to the OAM port or LAN port that you are using. The IP addresses will be default at this time.

    1. Default for the OAM port of the Nortel BCM 50 and BCM 450 is
    2. Default for the LAN port on the Nortel BCM 50 is
    3. Default for the LAN port on theNorstar  BCM 450 is
    4. Default for LAN 1 on the BCM 400 is
    5. Default for LAN 2 on the BCM 400 is

Connect to your computer. If you do not have, or think that there is a possibility that your Element Manager is out of date, bring up a web browser and enter the appropriate IP address in the URL address field.

The internal BCM web page will come up. The user name and password of this page are the same as the user name and password of the BCM.

Click Administrator options and Download Element Manager. This is an “Install anywhere” Program. Run the program to update (or install) the manager.  (Release 5.0 installs using Java, so be certain to have Java enabled on your computer)

Close the Browser and open the Element Manager.

Create a network element if there is not one available for the appropriate IP address. To do this, go to the “network” button at the top of the screen (or right click on the words “network elements” in the navigation panel), press “Create new Network Element” and input the IP address, User name, and password in the fields provided.

Once the network element exists, click on the IP address in the network element field, input the password, and press connect. ***The first time that you connect to any system, you might get a message stating that the required cartridge is not loaded. This is normal. Load the cartridge.***

You can ignore the “you must change password” message unless it will not allow you to proceed. You can change the password to the same one that the system currently uses – The password that you just used IS a valid replacement password.

Press the OK button on the confirmation screen. This is a programmed field that you will have access to. It can say whatever you choose.

You are now in a programming session. In the Task Navigation Panel you will see two tabs:

    1. Configuration – BLUE – This is where you will do most of your programming. Lines, Sets, Admin access, Resources, etc.
    2. Administration – GREEN – This is where you will locate Alarms, QOS, reset, reboot, update software patches, etc.

Go into the Administration tab to Utilities. Highlight the reset command. Press “Cold Reset Telephony Services” a new field will come up with the region code, system type and Start DN. ***DO NOT PRESS OK IN THIS FIELD UNLESS A BASE CONFIGURATION ASPECT NEEDS TO CHANGE – IT WILL ERASE ALL PROGRAMMING*** press Cancel if all is correct.

Go back to the Configuration tab, and press “system” this will open the menu where you will be able to set the time and date. Set the Time and Date before you do anything else.

Check your key code file to make sure it is loaded. If it is not, press “load file” and direct the system to where you have the key code file saved, and press “open”. It will activate automatically.

Still in the Configuration menu, go to Resources. Press Telephony resources. This is where you will enable any modules and expansions that you have installed for the unit. You can also see the line ports and numbering and DN ports and numbering at this location. You will not be able to enable a digital station module unless you have at least one device attached to the module.

To enable modules if you are working on a:

    1. Nortel BCM 400 – The dip switches dictate which serial bus is in use for each of the MBM units (Base and Expansion cabinet). Change (double click) the module type of each serial bus to the correct type and press Enable.Nortel  BCM 400 does not require a license for an expansion cabinet.
    2. BCM 450 – The modules are enabled in order from bottom (1) to top (4). Change module type accordingly and enable. Dip switches are all factory default (on) in the main cabinet. If you are working with an expansion cabinet the modules are placed according to dip switch settings. BCM 450 Phone System requires a license for an expansion cabinet.
    3. Nortel BCM 50 Phone System – Modules are in expansion cabinets, and all dip switches are set to factory default (on). Connect the expansion cabinets to the expansion ports on the main unit and enable according to installation position. Nortel BCM 50 units require licensing for each expansion.

System is now ready to be programmed.

Silent Monitoring on a Nortel MICS/CICS system

Wednesday, May 5th, 2010

I’ve noticed recently that there seems to be a good deal of confusion over the functionality and programming of the silent monitoring feature on the later revision (6.1 and above) Norstar MICS and CICS units. Hopefully this entry will be able to help clarify some of the questions that are most frequently asked about this. Please note that this is NOT the Norstar Callpilot Call center monitoring – this is only for the KSU available monitoring accessible by your Configuration password.

First, an acknowledgment – Thanks to Sam for his insight into this issue.

1. Silent monitoring is not available on any system with software revision lower than MICS/CICS 6.1.

2. Silent monitoring is only available for Incoming calls to a Hunt Group.

3. In order to have silent monitoring on a CICS, The unit must be equipped with a 3 digit DN length in order to enable hunt groups.

4. Lines cannot appear on the telephone sets in the monitored group, Lines will appear and ring in the Hunt Group.

5. calls must be answered using the hunt group soft key (HG: #).

6. The monitored set is unable to tell which line it is answering.

7. All calls to be transferred must be completed by:  1) Camp-on,  2) Call Park,  or 3) Transfer to Voicemail (if available).

8. Monitoring Supervisors must have a two line display telephone with Soft Keys. (M7324, M7310, or T7316/T7316e)

To Program Silent Monitoring:

Enter Programming-

Go to System Programming / Feature Setting-

Next to Silent Mon and change from default to Yes.

Go to System Programming / Hospitality

Next to SM sets: (enter quantity, default is 5).

Go to Terminals & Sets (enter station # of each Supervisor).

Next to Capabilities / SM Supv. and change to yes.

Go to System Programming / Hunt Groups

Show HG1 : (HG1: DN#)

Show Member DNs

Add/Remove members  (enter member DNs to be monitored)

To monitor or join Calls:

Supervisor will enter  Feature 550 , and the monitoring password, then the station DN# to monitor.

The word “join” will appear in the display above a soft key.  Press the associated soft key to enter the conversation.

If you have any problems please email me at or call (800) 742-9126.

To program Caller ID on a Norstar MICS/CICS

Monday, May 3rd, 2010

Confirm that you have Caller ID (CLID) cards in the system, and that you have Caller ID signal from your service provider.

Caller ID is programmed on a per-set basis, so go into CONFIG programming. The first thing that will come up is TERMINALS AND SETS.

Press SHOW, the display will read SHOW SET. Enter the extension number that you want to enable the Called ID capability.

****Caller ID will not appear on phones that do not have ringing line appearances until the line is active on the set****

Press SHOW, the display will read LINE ACCESS, press NEXT three times. The display will read USER PREFERENCES.

Pres SHOW. The display will read MDL. Press NEXT three times. The display will read CALL LOG OPTIONS.

Press SHOW. The log options default as NO ONE ANSWERED. Change the option to read LOG ALL CALLS.

Press HEADING. The display will read USER PREFERENCES. Press NEXT two times. The display will read TELCO FEATURES.

Press SHOW. The display will read FEATURE ASSIGNMENT.

Press SHOW. The display will read SHOW LINE. Input the 3 digit line number (001) that you want to be able to display Called ID.

Press SHOW. The display will read CALLER ID SET. Set this option to Y.

****The step above must be applied for every line that is valid to the set, and cannot be applied to a line without ringing assigned****

Press HEADING twice. The display will read FEATURE ASSIGNMENT. Press NEXT. The display will read 1ST DISPLAY. Change this to your preference. Press NEXT. The display will read CALLED ID. Change this option to Y. Press NEXT. The display will read LOG SPACE.

Press SHOW. The display will read LOG 0   POOL 600 (or 250 CICS)

The Soft keys below the display will be labels ADD and REMOVE. Press the ADD soft key. Input the number of called numbers to be logged (I usually use 15 or 25).

****If you want to clean up the look of the display, turn on Static time and Date with Feature 806****

Norstar Flash Talk – Resetting the Database

Saturday, May 1st, 2010

On the Norstar Flash Talk Voice mail, when you go to reset the database there a couple of things you need to be aware of.


To reset the database.

Feature 983.
Press 1
It will ask for a password. Type the reinstall password (If you don’t have this password please feel free to give us a call, or email

Once the Norstar flash talk has rebooted which will take about 15 minutes you will not be able to get in with Feature 983 anymore.

1. You will have to do Feature 903 which will assign the feature codes.
2. Now you can do a Feature 983 and use the Norstar system config password to initialize the voice mail.
3. Please be aware if the voice mail asks for a key code you will need to provide a key code at this time. Failure to do so could result in the flash talk reverting to a Flash Lite.

If anyone has any problems please feel free to call us at (800) 742-9126.

Difference between the Nortel Norstar M7310 and Nortel Norstar T7316E Phone?

Saturday, May 1st, 2010

There are several differences between the 2 Nortel phones. The simplest one is that the Nortel M7310 phone has 10 buttons which have indicators and the Nortel T7316E phone which has 16 buttons that have indicators.
With a software version of Norstar MICS/CICS 6.1 and higher and all BCM lines the T7316E allows a message light to light up when a voicemail message has been left.
Also the T7316E phone has a tilt up display.
Below are a few differences that Chad has written up.

The main differences between a Nortel M7310 telephone and a T7316e telephone become apparent when the system is a Norstar MICS or CICS with release 6.1 software or higher, or any level of BCM.
Below this level of software the T7316E emulates the M7310 Phone (and T7316 non-enhanced) in functionality, which means that the line positions must only be placed in a legacy format, which is the bottom 5 buttons on each column next to the LCD.
Above the Norstar 6.1 software, or on a BCM, the T7316E has these features in addition to the M7310 capabilities.
1. There is a message waiting indicator light on the top left corner of the display which lights when the user voicemail has an unheard message.
2. The middle button below the numeric keypad becomes active as the handsfree/speakerphone button, freeing a button location on the bottom right of the LCD column.
3. The mute button on the phone is capable of handset mute as well as microphone mute.
4. All 16 buttons along the vertical LCD are available as voice path positions.